Q&A Assistant

The Q&A assistant answers questions about your organization's documents in a conversation. Ask a question, get an answer grounded in your scopes and PRDs with citations back to the source — then keep asking. Follow-ups stay connected to what you asked before.

Multi-turn conversations

Each thread is a persisted conversation made of messages. You can:

• Start a new conversation by asking a fresh question, or
• Continue an existing one so later questions build on earlier answers.

Conversations are listed in a history sidebar so you can resume or delete a past thread. A conversation can be scoped to a single document or run across your organization's corpus.

Why follow-ups work

The assistant's defining capability is retrieval condensation. A bare follow-up like "What about the timeline?" is a poor search query on its own — it has no subject. Before retrieving documents, Scopingly folds your recent turns back into the question, turning it into a standalone query. So the follow-up pulls the right documents, and the answer reads as a continuation instead of an island.

Grounded, cited, and re-checked

Answers cite the source documents they were drawn from. Citations are stored as document ids, not baked-in copies of content — and they're re-checked when you read the conversation. If a cited document was deleted or you lost access to it, that citation simply drops out. You never see stale or unauthorized content resurfaced from an old answer.

Privacy posture

• Private to you within your org. Conversations are owner- and org-scoped: your threads are yours, visible only to you inside your organization.
• Answers are never treated as fact. A generated answer is never surfaced org-wide as canonical knowledge — there is no shared "FAQ of AI answers." Each answer belongs to the conversation that produced it.

Question analytics

What people repeatedly ask is a signal about where your documentation is thin. Scopingly rolls recurring questions up deterministically and unattributed:

• Counts and distinct-asker tallies — how often something is asked and by how many different people, never who asked what.
• Org-wide rollups for org admins; per-document rollups for the document's owner or an org admin.

This turns Q&A usage into a documentation-gap signal without exposing any individual's questions.

Recurring questions become PRD gaps

When a question recurs about a scope generated from a PRD — asked by at least two distinct people — Scopingly can promote it to a recurring_questiongap on that PRD. The signal lands where a product manager already triages gaps, instead of dying in an analytics view.

The human decision wins

A recurring-question gap follows the normal gap lifecycle: a PM can resolve or ignore it and still approve the PRD. Re-asking the same question never resets a verdict you've already made — it is a signal, never a gate.

Availability

The Q&A assistant is available on all plans. See core concepts for how documents, scopes, and PRDs relate.